January 6th, 2009
Seriously Crappy Service From Comstar Technologies
You may have read my post last year about My Hanns-G experience. Unfortunately, things got worse.
Just to recap quickly for those too lazy to read the original post, I bought a 19″ Hanns-G monitor and after a while it started giving me trouble and I took it back to the shop, eventually I got it back from them and it gave the same troubles as before. I sent it in again and they then gave me a “new” monitor. That monitor had a dead pixel and so I sent it back for the third time and that was where the last post ended.
So anyway, week after week I would phone the shop where I bought the monitor and they kept telling me that Comstar Technologies (the company that supplied the Hanns-G monitors to them) are still working on it and I will have a response next week. This went on for about 2 months but in fairness, I cannot blame the shop where I bought it from because it was Comstar Technologies that was being idiots about it all.
After the 2 months of phoning back and forth, I eventually asked for Comstars phone number and for the name of the person who I needed to speak to about my monitor. I phoned this person up (I forget his name) and I got his secretary on the line. She informed me that he would phone me back the following week.
After a week and a half of waiting, I got no phone call back from him. So I phoned again and got through. He told me that unfortunately there was nothing they could do because the monitor only had 1 dead pixel. They only replace the monitors that have more than 5 dead pixels. HUH? I didn’t shell out for a monitor with a freaking dead pixel. After arguing with him for a while, we got no where and so we ended the call.
At this point I was extremely upset and so I phoned the owner of the shop where I bought the monitor. He was extremely understanding and told me he would sort the problem out for me. About a month later he called and let me know that I can come pick up a new monitor at the store (on his own expense as far as I know).
In the end, I am happy that got a working monitor, but extremely disappointed with the service of Comstar Technologies. If you are looking for a computer supplier, stay away from them.
Well, you bought a not-so-great brand so you’ll get a crappy product and even crappier support. Now you’re paying for the odd hundreds of rands you saved.
Very true Rich. In hind-sight, I would much rather have bought the sexier looking Samsung. Oh well, lesson learnt!